SELKO Watches

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Warranty, Returns & Exchanges

SELKO WATCHES

Warranty, Returns & Exchanges

A Commitment to Every Timepiece

At SELKO, every timepiece represents our appreciation for distinctive design, thoughtful craftsmanship and enduring style. Our commitment extends beyond the moment of purchase, with a considered approach to after-sales care and customer service.

We invite you to review our warranty, returns and exchanges policy below.

1. Warranty
2. Returns
3. Refunds
4. Exchanges
5. Shipping
6. Damaged Orders
7. Contact Us

Warranty

Every SELKO timepiece is accompanied by a one-year warranty against covered manufacturing defects, commencing from the date of purchase.
  • Your warranty card is included in the leather presentation case accompanying your watch.
The warranty covers manufacturing defects in materials and workmanship, subject to the applicable warranty terms and the nature of the timepiece.

The warranty does not cover:

  • Normal wear and tear, including scratches, cosmetic deterioration or the natural ageing of materials.
  • Damage resulting from accidents, impacts, drops, misuse or negligence.
  • Damage caused by unauthorised repairs, alterations or improper handling.
  • Normal deterioration of straps and other consumable components, unless a covered manufacturing defect is established.
  • Water damage resulting from use beyond the watch’s specified water-resistance rating or failure to follow its care instructions.
All warranty claims are subject to assessment. Where a covered manufacturing defect is confirmed, SELKO will determine the appropriate remedy in accordance with the applicable warranty terms and consumer protection laws.
To request warranty assistance, please contact our team with your proof of purchase, warranty card details and a description of the issue.

Returns

We understand that choosing a timepiece is a personal decision. If you wish to return your purchase, you may submit a return request within 14 days of delivery, subject to the following conditions and applicable law.

To qualify for a change-of-mind return:

  • The watch must be unworn, unused and in its original condition.
  • The watch must be free from scratches, damage or signs of wear.
  • The original packaging, leather presentation case, accessories, tags and accompanying documentation must be included.
  • Proof of purchase must be provided.
Please contact SELKO before sending any item back. Returns must follow the instructions provided by our team and are subject to inspection upon receipt.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds will be processed through the original payment method, where available, in accordance with the applicable payment provider’s processing times.

Original shipping charges, customs duties, import taxes and other applicable charges are non-refundable where permitted by law. This does not affect any mandatory rights that may apply to defective, damaged or incorrectly supplied products.

Exchanges

Exchange requests may be submitted within 14 days of delivery, subject to the condition requirements outlined in our returns policy and the availability of the requested timepiece.

Any price difference between the original and replacement timepiece will be communicated and settled before the exchange is completed.

Please contact our team before returning your watch so that we can guide you through the process.

Return Shipping

Return shipping costs for change-of-mind returns are the customer’s responsibility.
Customers are encouraged to use a reliable, trackable shipping service and ensure that the timepiece is securely packaged for its return journey.

Any applicable shipping charges, customs duties, taxes or other fees will be communicated or handled in accordance with the circumstances of the return and applicable law.

Where a product is confirmed to be defective or incorrectly supplied, SELKO will assess the appropriate resolution in accordance with its obligations under applicable consumer protection laws.

Damaged or Incorrect Orders

If your timepiece arrives damaged or differs from your order, please contact SELKO as soon as reasonably possible with your order number and supporting photographs, where appropriate.

Our team will review the circumstances and guide you towards an appropriate resolution.

How to Contact Us

For warranty claims, returns or exchanges, please contact SELKO through our official website or customer service channels.

Please include your order number and a brief description of your request so that our team can assist you efficiently.

Contact Us

SELKO

Our Promise

At SELKO, we believe that a timepiece is more than an accessory;
it is a considered expression of personal style.

We value the trust our customers place in us and remain committed to providing a thoughtful, professional and refined experience throughout your ownership of a SELKO timepiece.

This policy does not exclude or restrict any rights that cannot lawfully be excluded under applicable consumer protection laws.